Before you call or email with a question, please take a look here to see if we have an answer. We hope you find it useful.
Creative Baking Since 1886
Our customers are the sweetest thing in town. In the effort to improve your customer experience, we have baked off a list of the most Frequently Asked Questions (FAQ) regarding our bakery and our products.
- What are your hours?
- Where are your locations?
- What forms of payment do you accept?
- Do you cater?
- Do you deliver?
- Do you ship?
- Do you rent out your upstairs in BG stores for parties, meetings etc?
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- What are your hours?
- Mon-Sat 6am to 5:30pm
- Sun 7am to 2pm
- Where are your locations?
- Deerfield Location: 813 Waukegan Rd. Deerfield,Il. 60015
- Schaumburg Location: 25 S. Roselle Rd. Schaumburg Il. 60193
- Buffalo Grove Location: 201 N. Buffalo Grove Rd. Buffalo Grove Il. 60089
- Click here for Maps and Directions
- What forms of payment do you accept?
- Visa, MC, Discover, Cash & Personal check in the stores
- Visa & Master Card are accepted for telephone orders
- Do you cater?
- At Deerfields we are always trying to improve and expand our offerings. Currently, we do not offer catering services.
- Do you deliver?
- Yes, we deliver to some cities. Delivery charges are based on distance. Deliveries are made between 9am and 1pm. We do not guarantee an exact delivery time and require a 2 hour delivery window. Additional charges may apply. Please ask for your sales associate for more details.
- Do you ship?
- Yes, we can ship some items. Shipping charges will apply. Please ask your sales associate for details.
- Do you rent out your upstairs in BG stores for parties, meetings etc?
- We are currently remodeling our café from menu items to ordering and serving procedures. Our available table space at this time is dedicated solely to our café.
- Do I have to place an order if I want something particular?
- Yes, because we do not bake every product we make on every day of the week. In addition, in order to receive what you would like, we reccommed you order in advance.
- How many days notice do you need for a cake order?
- Decorating takes time and patience. We require the following:
- Basic Cake (flowers & writing) - 24 hrs
- Basic Cake (special cake flavors) - 48 hrs
- Cut-Out - 3 Days
- Drawing - 2 Days
- Portrait - 3 Days
- Stacked - 3 Days
- Wedding - 2 Weeks Minimum
- How many days notice do you need for a cookie order?
- Decorating takes time and patience. We require the following:
- Basic Cookie (Chocolate Chip, Oatmeal, etc.) - 48 hrs
- Smiley Face Cookie - 48 hrs
- Cookie on a Stick - 3 Days
- Cut-Out Cookie - 3 Days
- Can you personalize a cookie?
- For additional charges, we can inscribe your sugar cookies with names, numbers, messages, drawings, logos, or artwork that you provide. We can even scan your artwork onto rice paper and transfer it to your cookies. The possiblities are limited to your imagination.
- What is the difference in butter cookies and sugar cookies?
- Butter cookies are small bite size cookies usually decorated with sprinkles or fruit. Their primary ingredient is butter. We have assortments available by the pound which typically include some cookie bars as well as occasional candy pieces. Some butter cookies include nuts and flavors such as citron, almond and cardamom.
- Sugar cookies are cut out cookies in your favorite shape and decorated with fondant frosting. Sugar cookies at Deerfields are typically larger than butter cookies.
- What size cake do I need?
- Round Cakes - 3 layers
- Sheet Cakes - 1 to 3 layers
- When will my cake be baked?
- We have three 8 hour production shifts. Your cake will be baked by midnight and decorated by the time you are scheduled to pick it up.
- Can I reserve a cake from your store to pick up later today?
- Yes, if calling before 12:00 p.m., you may select either yellow or devils food cake and any of our fillings and frosting. Callers after 12:00 p.m. may reserve any ready made cake in our store. Either way, we will inscribe it for that personal touch.
- Your on-hold message says I need an appointment for a wedding cake. Do I have to make an appointment to talk to someone about wedding cake information?
- You don't need an appointment to talk with an associate for a wedding cake order. We do recommend that you order a sample taste box 2 days ahead of time in order to try our cakes and fillings.
- Do you have sweet trays for a Shiva?
- Pastry trays are most common. We can make trays for any number of items that you need. Prices vary depending on which items you choose, most are $0.95 to $1.59. We charge $6.00 for each tray.
- Do you make sugar-free products?
- We recognize an increasing need to provide products for those with special food needs. At this time, we do not have any sugar-free products.
- Do you make special orders for people with allergies?
- We kindly recommend that anyone with food allergies avoid our products. All of our products are made on equipment shared with milk, egg, peanuts and tree nuts.
- Do you have gluten-free products?
- We recognize an increasing need to provide products for those with special food needs. At this time, we do not have any gluten-free products.
- Are your cakes and or cookies peanut-free?
- We kindly recommend that anyone with food allergies avoid our products. While many of our products do not contain nuts, we cannot guarantee that any of them are nut-free as they are made on equipment shared with peanuts and tree nuts.
- Do you use partially-hydrogenated oils (trans-fat)?
- At this time some of our products do contain partially-hydrogenated oils. We are currently exploring recipe alternatives to move away from trans-fats.
- Are the only cakes you do on your website?
- No, we have thousands of cake designs. In addition, we can always create a custom cake from your own artwork or pictures.
- Do I have to refrigerate my cake?
- Some cakes need to be refrigerated and some do not. When possible, it's best to refrigerate, especially during the summer.
- Cakes with whipped cream, cream cheese, Ganache, fresh fruit and mousse always need to be refrigerated.
- Cakes that are 3 dimensional in the shape should be refrigerated.
- How long can I leave my cake out?
- You may leave your cake out one hour before, during and one hour after your party. Leftovers should be refrigerated. During the hotter months of the year, you should try to refrigerate your cake as much as possible. If you have fresh fruit fillings or whipped cream frosting, we suggest leaving your cake out no longer than one hour at a time.
- How long does my frozen cake take to thaw?
- You should take you frozen cake out approximately 2 hours before you plan to serve it.
- Do you put pictures on cakes?
- Yes, we can personalize your cake or cookies with a picture.
- Cakes are price code #3. Cookies are $2.98 each with a minimum of 6 cookies
- You may email a photo or bring it to us and we will scan it and return the photo to you.
- What are you rules and guidelines for picture cakes?
- Portrait Cakes frosted with butter cream can not be stored in the refrigerator.
- Portrait cakes frosted with whipped cream frosting must be refrigerated.
- If you want fresh strawberry filling your cake must be refrigerated therefore you must select whipped cream frosting.
- No Portraits on cream cheese frosting.
- No side-by-side cake flavors with a portrait decoration.
- What flavor fillings do you have?
- Which fillings have an extra charge?
- Those fillings with a (*) above have an extra charge that depends on the size of the cake.
- Please call for details
- What flavor cake do you have?
- What is the difference between white and yellow cake?
- Yellow or Vanilla Cake contain egg yolk
- Can I have my cake half chocolate and half vanilla?
- We can make some cakes with side-by-side flavors (half a layer white and half a layer chocolate) or alternated layers (first layer white, second layer marble).
- Sheet cakes have a size minimum of a halfsheet.
- Round cakes can not be side-by-side.
- Note that some cake flavors have to be ordered further in advance.
- Filling restrictions apply: for example, no fresh fruit.
- Cake style restrictions apply: for example, no cut out cakes.
- Call for more details.
- Can I have fresh strawberry filling in a side-by-side cake?
- Unfortunately we can not make a side-by-side cake with fresh strawberry filling because you cake will split and the decorations will be ruined.
- We can use fresh strawberry filling with alternating layer flavors of cake.
- What is the difference between buttercream frosting and whipped cream frosting?
- While both frostings are delicious, there is a difference. Butter cream is a much heavier, sweeter frosting because it primarily consists of butter and powdered sugar. Delicious!
- The whipped cream has a much lighter, airy texture. Delicious!
- Why can’t I have whipped cream filling in a butter cream frosting cake?
- Our buttercream frosting is a bit too heavy for a whipped cream filling. Your cake may collapse!
- Why does the cake have a filling?
- You don't have to have a filling, however most people prefer introducing an additional complementary taste such as fresh strawberries or custard in their cake.
- If you need to serve more guests, then stacking a cake higher with fillings and more cake is good way to increase the serving amount.
- Some cake styles have restrictions on fillings, for example, cut-out cakes can not have fillings because they aren't stable.
- Review the other FAQs regarding cake flavors and fillings above or give us a call for more details.
- Why can’t I have fresh fruit in the cake I choose?
- Our tiered cakes, cut-out cakes, 3-Dimensional, and side-by-side cakes will not hold up with fresh fruit fillings. The layers of cake may slide.
- Other restrictions may apply, call for details.
- Why can’t I have a drawing on my whipped cream frosted cake?
- Drawings are done in buttercream frosting and are spread with a pallet knife and other decorating tools. The buttercream frosting will slide on whipped cream frosted cakes and the drawing is not able to be done properly.
- Why can’t I have fresh banana filling in my cake with a drawing?
- We do not do drawings on cakes with fresh banana filling because drawing cakes are more time consuming and the banana filling may turn brown.
- Fresh strawberries can be done with the drawings.
- Why can’t I have 2 fresh fruit fillings in a cake frosted with butter cream?
- Buttercream frosting is put on cakes with a pallet knife and other decorating tools. The frosting is thick and the weight pulls against the cake layers. When there are 2 fresh fruit fillings the cake is taller than usual and the layers begin to crumble as the cake is being iced. Whipped cream is put on the cake with a decorators bag and is therefore does not damage the cake layers.
- Can I have Fresh Strawberries in my wedding cake?
- With the exception of our signature cake, The Queen Elizabeth , we do not offer fresh strawberries as a filling option. Since the wedding cake is on display during the reception, the fruit has a tendency to break down and deteriorate. This is often compounded by the fact that many reception facilities just do not have the extra refrigeration space to spare, so the cake could possibly be without benefit of refrigeration all day.
- Do you have wedding cake toppers?
- We do not offer cake toppers. Since our cakes are customized to the bride s personal taste, it is nearly impossible to stock such an item. We have found that most of our brides choose flowers, either fresh or butter cream to top their cake.
- Why does my wedding cake need pillars?
- Pillars are more than just a decorative feature of a wedding cake. Pillars actually serve the purpose of providing the cake its structure by evenly distributing the weight load. A cake that is very heavy without adequate support will most definitely crack.
- Do you put fresh flowers on the wedding cake?
- Coordinate with your florist to provide fresh flowers for your wedding cake. Please verify with your florist that the flowers have not been sprayed with any chemicals. Also, unless your flowers were specifically grown to be eaten, please remove them before serving.
- Do you do drawings on fudge frosting?
- We don't recommend drawing on fudge because the image does not show up very well and some images may be difficult for the decorator however we will try to accommodate your needs.
- Do you sell cake knives?
- As a retail bakery, we are primarily concentrating on the creation and sale of our own products. As with the cake toppers, this item is currently not available in our stores.
- Do you slice coffee cakes?
- We do not slice coffee cakes. We do sell smaller versions of most products though in individual or miniature sizes.
- Do you pre-slice cakes?
- At this time, we do not offer this as an option. We do offer a vast array of cake flavor and filling choices though.
- Do you sell cakes by the slice?
- Available with a 2 day notice we have banana cake with fudge frosting, carrot cake with cream cheese frosting, Cheese cake slices, Cherry, Apple, Blueberry, and Tiramisu slices.
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| Size | Number of Servings | ||
|---|---|---|---|
| Low | Avg | High | |
| 6" | 5 | 6 | 7 |
| 7" | 6 | 8 | 10 |
| 8" | 8 | 11 | 13 |
| 9" | 11 | 14 | 16 |
| 10" | 13 | 17 | 20 |
| 12" | 19 | 24 | 28 |
| 14" | 26 | 33 | 38 |
| 16" | 33 | 42 | 50 |
| 18" | 42 | 53 | 64 |
| 20" | 52 | 66 | 79 |
| 22" | 63 | 80 | 95 |
| Size | Number of Servings | ||
|---|---|---|---|
| Low | Avg | High | |
| Qtr Sheet 1 layer | 8 | 10 | 12 |
| Qtr Sheet 2 layer | 12 | 14 | 16 |
| Qtr Sheet 3 layer | 24 | 28 | 32 |
| Half Sheet 1 layer | 16 | 20 | 24 |
| Half Sheet 2 layer | 24 | 28 | 32 |
| Half Sheet 3 layer | 48 | 56 | 64 |
| Full Sheet 1 layer | 32 | 40 | 48 |
| Full Sheet 2 layer | 48 | 56 | 64 |
| Full Sheet 3 layer | 96 | 112 | 128 |
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| Buttercream | Choc. Buttercream | Fudge | Custard |
| Chocolate Custard | Chocolate Silk | Apricot | Lemon |
| Pineapple | Strawberry Jelly | Raspberry | Cherry |
| Blueberry | Flavored Buttercreams (Amaretto, Almond, Hazelnut, Mocha, Key Lime, Banana, Caramel) | ||
| *Fresh Strawberry | *Fresh Bananas | *Apple | *Carrot |
| *Cream Cheese | *German Choc. | *Peach | *Combined Two |
| Yellow (Vanilla) | White | Devils Food (Choc) | Marble (White/Chocolate) |
| Carrot | Banana | Red Velvet |
